Terms of service

Terms of Service

These Terms govern your use of www.highsparksilver.com (the "Site") and every purchase you make on it. The Site is operated by Arara Jewels LLP, trading as HighSpark ("HighSpark", "we", "us").

By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

These Terms do not, and cannot, take away your rights as a consumer. The Consumer Protection Act, 2019 and the rules under it give you rights that no contract can remove. Wherever these Terms and that law differ, the law wins.

1. Who you are dealing with
Legal name Arara Jewels LLP
Brand HighSpark
Registered office 209, 93 Avenue Mall, Solapur Road, Pune 411022, Maharashtra, India
Returns / warehouse address 209, 93 Avenue Mall, Solapur Road, Pune 411022, Maharashtra, India
GSTIN 27ABVFA3915C1ZF
BIS hallmarking registration HM/C-7590837410
Customer care care@highsparksilver.com · +91 91450 00110
Grievance Officer Sail · grievance@highsparksilver.com

The Site is hosted on Shopify, which provides the e-commerce platform, checkout and customer accounts.

We sell our own products directly. We are not a marketplace and we do not host third-party sellers.

2. Using the Site

You may use the Site if you are 18 or over and legally able to enter a contract. If you are under 18, you may use the Site only with the involvement of a parent or guardian, who will be responsible for the order.

You must not:

  • use the Site for any unlawful purpose, or to break any law that applies to you;
  • scrape, crawl, harvest or systematically extract our content, prices or images by automated means;
  • attempt to bypass, probe or interfere with the security of the Site;
  • upload anything containing a virus or other harmful code;
  • impersonate anyone, or misrepresent your connection to any person;
  • resell our products as new or authorised without our written agreement; or
  • use our images, product photography, copy or trade marks without permission.

We may suspend or end your access if you do any of these. If we do, we will tell you why, and you remain entitled to any refund already due to you.

Your account. Keep your password confidential. Tell us at once if you think someone else has used your account. You are responsible for orders placed through your account unless you have told us it was compromised.

3. Products, images and descriptions

  • Every HighSpark piece described as sterling silver is 925 sterling silver (92.5% silver by weight).
  • We hold BIS hallmarking registration HM/C-7590837410. Where a piece is hallmarked, the hallmark and its HUID can be verified in the BIS Care app. Hallmarking of silver in India is currently voluntary; we tell you on the product page whether a specific piece is hallmarked.
  • Country of origin: India, unless the product page says otherwise.
  • Handcrafted jewellery varies slightly. Weight, stone placement and finish may differ marginally from the photograph. This is a characteristic of the craft, not a defect.
  • Colours vary between screens. We photograph accurately and do not retouch to change a product's colour, but we cannot guarantee your display renders it exactly.
  • Where we state a weight, it is approximate and within normal manufacturing tolerance.
  • Silver tarnishes. Tarnishing is natural oxidation, not a manufacturing defect — see our Warranty Policy and Jewellery Care guidance.

If a product turns out to be defective, not as described, or of poor quality, your rights under the Consumer Protection Act, 2019 apply in full and are not limited by anything in this section.

4. Prices, taxes and payment

  • All prices are in Indian Rupees (₹) and include GST.
  • Before you pay, checkout shows the complete breakdown: item price, any discount, delivery charge, any Cash on Delivery fee, and tax. There are no charges added after that screen.
  • Prices can change at any time, but a change never affects an order we have already accepted.
  • A GST tax invoice is issued for every order.
  • Orders of ₹2,00,000 or more require your PAN under Rule 114B of the Income-tax Rules, 1962.
  • We cannot accept ₹2,00,000 or more in cash for a single transaction — section 269ST of the Income-tax Act, 1961 prohibits it. Orders at or above that value must be prepaid electronically.

Payment methods are those shown at checkout, which may include cards, UPI, net banking, wallets, EMI and Cash on Delivery. Card and UPI details go directly to the payment provider — we never see or store them.

5. How an order is formed

  1. Placing an order and paying is an offer to buy, not a completed contract.
  2. Our order confirmation email acknowledges we received your order. It is not acceptance.
  3. The contract is formed when we dispatch the goods and send you the dispatch confirmation. Only the items in that dispatch confirmation are covered.

We may decline an order before dispatch if:

  • the item is out of stock;
  • there is a genuine pricing or description error (see below);
  • your delivery address is not serviceable by any of our couriers;
  • we cannot verify the order, or a Cash on Delivery order fails verification;
  • the order appears to breach our Discount & Order Review Policy; or
  • we reasonably suspect fraud.

If we decline, we refund you in full and promptly — including any Cash on Delivery advance you paid — and we tell you why. We do not charge you anything for an order we decline.

Pricing errors. If a product is listed at an obviously wrong price — one you could not reasonably have believed was correct — we will contact you before dispatch and give you the choice of paying the correct price or cancelling for a full refund. We will not simply charge you the difference.

6. Delivery

Delivery terms, timelines, charges and non-serviceable pincodes are set out in our Shipping & Delivery Policy, which forms part of these Terms.

Risk and ownership in the goods pass to you on delivery.

7. Returns, exchanges, cancellations and refunds

These are set out in our Returns, Refunds & Cancellation Policy, which forms part of these Terms.

In summary: 15 days from delivery to return or exchange an unused item; free cancellation any time before dispatch; and refunds to the original payment method. Your statutory rights in respect of defective or misdescribed goods are additional to that policy and are not limited by it.

8. Warranty

Our voluntary warranty is set out in the Warranty Policy. It is in addition to — never instead of — your statutory rights. Failing to register a product does not affect any right you have under the Consumer Protection Act, 2019 in respect of a defective product.

9. Promotions, coupons and free gifts

  • Coupons are single-use per customer unless stated otherwise, cannot be exchanged for cash, and cannot be applied after an order is placed.
  • Free gifts and items received under a bundle or "buy X get Y" offer must be returned along with the main item if you return that item for a refund.
  • Deliberate misuse of discounts — for example creating multiple accounts to reuse a one-per-customer code, or combining codes in a way the offer clearly did not intend — may lead us to cancel the order under our Discount & Order Review Policy. If we cancel on those grounds and you have paid, we refund you in full.

10. Fair dealing on this Site

We are bound by the Guidelines for Prevention and Regulation of Dark Patterns, 2023 issued by the Central Consumer Protection Authority, and we commit to you that:

  • we do not create false urgency — any countdown or stock indicator on the Site reflects a real limit;
  • we do not add anything to your cart that you did not choose;
  • we show the total price, with its breakdown, before you pay;
  • we do not pre-tick consent boxes;
  • we do not use shaming language to pressure a choice; and
  • cancelling, unsubscribing or withdrawing consent takes no more steps than signing up did.

If you think something on our Site breaches those guidelines, tell our Grievance Officer. We will fix it.

11. Your content

If you send us reviews, photographs, videos or suggestions, you keep ownership of them. You grant us a non-exclusive, royalty-free licence to use them to display reviews, market our products and improve our service.

You confirm that anything you send is yours to send, is not defamatory, obscene or unlawful, and does not infringe anyone's rights. We may remove content that breaches this, and we will tell you if we do.

We are not obliged to keep your submissions confidential, to pay for them, or to respond to them.

12. Our content

All content on the Site — product photography, designs, text, logos and the HighSpark name — belongs to us or our licensors and is protected by Indian intellectual property law. You may view and print it for your own personal, non-commercial use. Anything else needs our written permission.

13. Third-party links and services

The Site links to and integrates services we do not control — payment providers, couriers, review platforms, WhatsApp. Their terms and privacy policies govern their services. We are not responsible for their content, but we are responsible for choosing them carefully and for how they handle data we give them (see our Privacy Policy).

14. Availability of the Site

We aim to keep the Site available but we do not promise it will be uninterrupted or error-free. We may suspend it for maintenance, and we will try to give notice where the suspension is planned.

15. Our liability

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • defective goods, deficient service or unfair trade practice under the Consumer Protection Act, 2019; or
  • anything else that cannot lawfully be limited.

Subject to that, and to the fullest extent Indian law permits:

  • our total liability for any claim connected with an order is limited to the amount you paid for that order;
  • we are not liable for indirect or consequential loss, loss of profit, or loss of opportunity; and
  • we are not liable for delay or failure caused by an event outside our reasonable control — including natural disaster, strike, civil unrest, government action, epidemic, or failure of the internet or a courier network. If such an event prevents delivery, we will tell you and refund you in full.

We do not exclude liability for delivery failure generally. If your order does not arrive, we will investigate with the courier and either redeliver or refund you.

16. Indemnity

You agree to indemnify us against claims, losses and reasonable legal costs arising from your breach of these Terms or your violation of any law or third-party right — but not where the loss was caused by our own act, omission or breach.

17. Suspension and termination

You may stop using the Site at any time. We may suspend or end your access if you materially breach these Terms, and we will give you reasons. Termination does not affect any refund, warranty or statutory right you already have, or any obligation either of us has already incurred.

18. Changes to these Terms

We may update these Terms. The current version is always on this page with its "last updated" date. Changes apply to orders placed after they are published; they never change the terms of an order we have already accepted. Where a change materially affects your rights, we will give notice on the Site.

19. Governing law and disputes

These Terms are governed by the laws of India.

Talk to us first. Most problems are solved quickly by our Grievance Officer: grievance@highsparksilver.com. We acknowledge within 48 hours and resolve within 30 days.

Your consumer rights. If you are a consumer, you may bring proceedings before the District, State or National Consumer Disputes Redressal Commission — including the one where you ordinarily reside or work, under section 34(2)(d) of the Consumer Protection Act, 2019. You may also use the National Consumer Helpline on 1915 or consumerhelpline.gov.in. Nothing in these Terms restricts that choice.

For any dispute that is not a consumer dispute — for example a commercial or intellectual property dispute — the courts at Pune, Maharashtra have exclusive jurisdiction.

20. General

  • Severability. If any provision is held unenforceable, the rest continues in force.
  • No waiver. If we do not enforce a right immediately, we do not lose it.
  • Entire agreement. These Terms, together with the Privacy, Shipping, Returns, Warranty, Cookie and Discount & Order Review policies, are the whole agreement between us about your use of the Site.
  • Language. These Terms are in English. A translation, if provided, is for convenience; the English version governs.

21. Contact

Customer care: care@highsparksilver.com · +91 91450 00110 · WhatsApp +91 91450 00110 (Mon–Fri, 11:00–17:00 IST) Grievance Officer: Sail · grievance@highsparksilver.com Post: Arara Jewels LLP, 209, 93 Avenue Mall, Solapur Road, Pune 411022, Maharashtra, India

Effective from: 17 August 2026

Last updated: 17 August 2026