Discount & Order Review Policy

Discount & Order Review Policy

Effective from: 17 August 2026

Last updated: 17 August 2026

We run genuine discounts, coupons and free-gift offers. This page explains the rules those offers run on, and the narrow circumstances in which we review or cancel an order.

The short version: if we cancel your order under this policy, you get every rupee back, promptly, to the way you paid. We never keep money for an order we did not fulfil.

1. How our offers work

  • Prices shown include GST. The full breakdown appears at checkout before you pay.
  • Unless the offer says otherwise, a coupon is one use per customer.
  • Coupons cannot be combined with each other unless we say so on the offer.
  • Coupons cannot be applied retrospectively to an order already placed.
  • Coupons have no cash value and cannot be exchanged for cash or store credit.
  • Free gifts and bundle items are part of the offer, not separate purchases. If you return the main item for a refund, the free or bundled item comes back too — see the Returns, Refunds & Cancellation Policy.
  • Every offer has an end date or an end condition, and we honour it as stated. We do not run countdowns or stock warnings that are not real.

2. When we review an order

We review a small number of orders before dispatch. We look at an order where:

  • a technical fault let a discount apply in a way the offer plainly did not intend — for example a stacking error, or a code that should have expired;
  • a single-use code has been used repeatedly across accounts, addresses or payment methods that appear to belong to the same person;
  • the order is structured so that free or heavily discounted items dominate the order in a way the offer was not built for;
  • the order shows the signature of automated purchasing — bots, scripts or bulk resale patterns; or
  • there are fraud indicators, such as a payment flagged by our payment provider.

Review is manual. A person looks at the order.

3. What we do

If review finds nothing wrong — which is the usual outcome — the order ships as placed. We do not reduce an order just because it was profitable for you.

If we find a genuine problem, we will do one of the following, and we contact you first wherever there is time:

  1. Ship it anyway — where the error was ours and the cost is reasonable, we honour it.
  2. Offer you the corrected order — we explain the error, tell you the correct price, and let you decide whether to proceed. If you decline, we cancel and refund in full.
  3. Cancel the order — with a full and immediate refund, and a written reason.

We will not silently remove items, silently change a price, ship a partial order without telling you, or charge you more than you agreed to at checkout.

4. Refunds under this policy

If we cancel your order under this policy:

  • you are refunded in full — item value, delivery charge, COD fee and any COD advance;
  • the refund is initiated within 3 business days of cancellation and reaches your original payment method within 3 to 7 business days; and
  • you receive an email explaining exactly why we cancelled.

We do not charge a cancellation fee, a restocking fee, or a processing fee on an order that we cancel.

5. Deliberate misuse

Repeated, deliberate abuse of promotional offers — creating multiple accounts to reuse one-per-customer codes, generating codes we never issued, or ordering for resale in breach of our Terms of Service — may lead us to decline future orders from those accounts.

If we do that, we will tell you in writing and give you the reason, and you may contest it with our Grievance Officer. Any money already paid is always refunded.

6. If you think we got it wrong

We do get this wrong sometimes. If your order was cancelled and you believe it should not have been, say so — we will re-examine it.

Customer care: care@highsparksilver.com · WhatsApp +91 91450 00110 (Mon–Fri, 11:00–17:00 IST)

Grievance Officer: Sail · grievance@highsparksilver.com — acknowledgement within 48 hours, resolution within 30 days.

Escalation: National Consumer Helpline 1915 · consumerhelpline.gov.in, or the consumer commission where you reside or work.