FAQ

Is all your Jewellery made of 925 Silver?

Each piece of jewellery is made from PURE 925 STERLING SILVER stamped for purity. The purest form of silver for jewellery making as per international standards. You shall receive a certificate of authenticity with all products. HighSpark is a BIS certified jeweller.

Is your jewellery safe?

Every piece is 100% Hypoallergenic, No Nickel, Lead, Cadmium making our jewellery the ideal choice for those with sensitive skin. Our jewellery is manufactured to International British Standards, test by Sheffield Assay Office - the most stringent test in the world.

Which Stones/Pearls do you use?

We use American Diamonds - (commonly known as CZ or Cubic Zirconia) of the highest AAAAA(5A) quality. This makes them look just like natural diamonds.
We use Freshwater and Shell Pearls of the highest AAAAA (5A)quality, which have no dents marks or swirls.

I have questions about my purchase?

You can reach out to us on our WHATSAPP CUSTOMER SUPPORT- 9145000110
We are available from Monday to Friday from 11am to 5pm.

What is the handling and shipping times ?

Handling Times: Orders are usually processed within 1-2 business days. Some products, such as pre-orders can take longer.
Shipping Times: Once processed most orders will be delivered in 2-3 business days in Metros, 3-5 business days in rest of India, and 5-12 days to northeastern and similar pincodes . We're continuously striving to get your purchase to you sooner. However, in some unforeseen circumstances, it may take a bit longer. We completely rely on courier companies to deliver these items to you on time.

How do I return my product?

Please get in touch with us on our

WHATSAPP CUSTOMER SUPPORT- 9145000110

and request for the order to be returned.
Please note that it takes us upto 3 working days to get the return pick up done from your location. In case your return pick up is not done within 3 working days, please reach out to us.