Frequently Asked Questions

Each piece of jewellery is made from pure 925 sterling silver, stamped for purity — the purest form of silver for jewellery making as per international standards. You'll receive a certificate of authenticity with every product, and HighSpark is a BIS-certified jeweller. It's real silver, honest and original, made in-house in India — never mass-imported — so we control the quality of every single piece.

"925" is the international hallmark for sterling silver — genuine silver blended with a small amount of a strengthening alloy so it's beautiful and durable. Pure silver alone is too soft for everyday jewellery, so this time-honoured 925 standard gives you the beauty and value of real silver with the strength to wear it every day.

It's 100% genuine. Every piece is stamped 925 and comes with a HighSpark certificate of authenticity, certifying it's originally manufactured by us and made of pure, genuine 925 sterling silver. We manufacture in-house in India rather than importing mass-produced pieces, so we control the quality of every single item.

Yes — HighSpark jewellery is 100% hypoallergenic: nickel-free, lead-free and cadmium-free. Our genuine 925 sterling silver is independently tested by the Sheffield Assay Office (UK), so it's kind to sensitive skin and comfortable for all-day, everyday wear.

R-Coat™ is HighSpark's new-age protective finish — think of it as a raincoat for your jewellery. This advanced, ultra-thin anti-tarnish layer shields your silver from the air and moisture that normally dull it, keeping your pieces brilliantly bright for far longer.

Thanks to our R-Coat™ technology, your HighSpark silver is built to stay radiant. Where ordinary silver can lose its shine quickly, R-Coat™-finished pieces keep their brilliance beautifully — we've seen R-Coat™ jewellery look brand-new even years on. A little routine care keeps it sparkling for years to come.

It's easy: wipe your silver gently with a soft, dry cloth after wearing, store each piece in a dry box or pouch, and put your jewellery on last — after perfume, lotion and hairspray. That's all it takes to enjoy that fresh-from-the-box shine for a long time.

Pure water on its own will never harm your silver. The catch is that the water we use today is rarely pure — most tap, shower and pool water carries dissolved salts, chlorine and a high mineral content (high TDS) that can react with any jewellery over time. So for the brightest, longest-lasting sparkle, we simply recommend slipping your pieces off before showering or swimming and popping them back on afterwards.

Yes — American Diamond is the premium name for high-grade cubic zirconia, the same dazzling stone the industry commonly calls zirconia. But not all zirconia is equal: we use only the finest 5A+ grade, with spark and fire that rival the finest Swiss Zirconia — brilliant, white and alive — and because they're premium 5A+ stones, they never go dull. We honestly believe our stones are the best in the industry.

It's all in the cut and the setting. Our signature Sparkling Martini series comes in both dazzling round brilliant-cut and striking square princess-cut American Diamonds, each precision-faceted for maximum fire. The special open three-prong martini setting lets light flood into the stone from three sides, unleashing a fire so vivid it rivals a real diamond.

Our pearl pieces feature hand-picked 5A+ (AAAAA) freshwater pearls, a rare top-tier grade with a lustre you won't find elsewhere, plus premium shell pearls, each hand-selected to be completely free of dents, marks or blemishes for a flawless, radiant surface. Every pearl is chosen by hand.

Yes — our gold pieces are genuine 925 sterling silver finished with a rich 18K gold plating, giving you that warm gold look with the value and quality of real sterling silver underneath.

Most of our rings and toe rings are designed as adjustable / free-size, so they comfortably fit a range of sizes — perfect for easy gifting and a just-right fit without guesswork.

A hoop earring is a classic circular or semi-circular design that loops through the ear — timeless, versatile and endlessly stylish. Explore our full range of Silver Hoop Earrings, from dainty everyday hoops to bold statement styles.

Yes! Every HighSpark piece arrives in a beautifully packaged gift box — ready to gift a loved one, or to treat yourself to something special.

Handling: orders are usually processed within 1–2 business days (some items, such as pre-orders, can take a little longer). Shipping: once processed, most orders arrive in 2–3 business days in metros, 3–5 across the rest of India, and 5–12 days for northeastern and remote pincodes. You'll receive tracking, or you can track your order here anytime using your Order ID or AWB number.

Just message our customer care team on WhatsApp at 9145000110 and request a return. Please allow up to 3 working days for the return pick-up to be arranged from your location — if it isn't collected within 3 working days, reach out and we'll sort it right away. See our full Return Policy for details.

We'd love to help. Message us on WhatsApp at 9145000110 or email care@highsparksilver.com (11am–5pm, Monday to Friday). Hundreds of happy customers and glowing reviews back our fast, friendly service.