Warranty Policy
Warranty Policy
Effective from: 17 August 2026
Last updated: 17 August 2026
Every HighSpark piece carries a 6-month limited warranty against manufacturing defects, free of charge.
This warranty is in addition to your legal rights, not instead of them. Under the Consumer Protection Act, 2019 you have rights against defective goods regardless of this warranty, regardless of whether you registered your product, and in some cases beyond six months. Nothing in this policy reduces those rights.
1. What is covered
For 6 months from the date of purchase:
- Stone fallout where the setting has failed
- Structural breakage not caused by accident or misuse — for example a clasp, jump ring, post or shank failing under normal wear
- Plating or finish failure that is clearly a manufacturing fault rather than normal wear
- Manufacturing faults in assembly or finishing
2. What is not covered
- Tarnishing. Silver oxidises on contact with air, moisture, sweat, perfume, cosmetics and chlorine. This is the nature of the metal, not a defect. Our Jewellery Care guide explains how to slow it, and we will re-polish where we can.
- Normal wear and tear — surface scratches, gradual thinning of plating, stretched chains from daily use
- Accidental damage, impact, crushing or bending
- Misuse — wearing jewellery while swimming, exercising, sleeping or handling chemicals
- Loss or theft
- Work done by anyone else — resizing, repair, replating or alteration by another jeweller
- Items bought from an unauthorised reseller
3. Registering your product
Register at www.highsparksilver.com/pages/warranty1 using the serial number on your warranty card.
Please register within 10 days of delivery. Registration lets us verify your claim quickly without needing paperwork from you later.
If you did not register, you can still claim. Registration is a convenience, not a precondition of your legal rights. Where you have not registered, we will ask for proof of purchase instead — which for an order on our own website we can usually look up ourselves from your email address or phone number.
4. Making a claim
Email care@highsparksilver.com with:
- Your order number or warranty serial number
- A short description of the problem and when it started
- Clear photographs of the defect
What happens next:
| Step | Timeline |
|---|---|
| We acknowledge your claim | 48 hours |
| We assess the photographs and tell you whether we need the item | 3 business days |
| If we need the item, we arrange collection or you send it in | — |
| We inspect and decide | 7 business days from receiving the item |
| We repair, replace or credit | 14 business days from the decision |
Total: no more than 30 days from your claim to resolution. If a repair genuinely needs longer, we will tell you why and give you a date.
5. Sending the item in
If we approve your claim, we arrange and pay for collection, or reimburse your courier charges up to ₹150 on production of a receipt. You should not be out of pocket for a genuine manufacturing defect.
If you send an item in before we have assessed it, please use a trackable service. Send to:
209, 93 Avenue Mall, Solapur Road, Pune 411022, Maharashtra, India
Include a note with your order number and contact details.
6. What we will do
If the claim is valid, we will — at our reasonable discretion, taking your preference into account:
- repair the item; or
- replace it with the same item; or
- if it is unavailable, replace it with an item of equivalent value; or
- issue store credit or a refund of the price paid.
Repair is our first option because it keeps your original piece. We will tell you which route we are taking and why.
If we decline a claim, we will tell you the specific reason in writing, send photographs of what we found on inspection, and return the item to you at our cost. You may escalate to our Grievance Officer, and you retain every right you have under consumer law.
7. Warranty on repairs and replacements
A repaired or replaced item carries the remainder of the original 6-month warranty, or 30 days from the date you receive it back, whichever is longer.
8. Silver, purity and hallmarking
- HighSpark jewellery described as sterling silver is 925 sterling silver (92.5% silver).
- We hold BIS hallmarking registration HM/C-7590837410.
- Where a piece is hallmarked, you can verify its purity, HUID, testing centre and hallmarking date in the free BIS Care app.
- Hallmarking of silver in India is currently voluntary under BIS rules. Where a specific piece is not hallmarked, that does not affect its purity or your rights — and we will confirm the purity of any piece on request.
If an independent BIS-recognised assaying centre finds a piece falls below the stated purity, we will refund it in full and reimburse your testing cost.
9. Contact
Warranty claims: care@highsparksilver.com · WhatsApp +91 91450 00110 (Mon–Fri, 11:00–17:00 IST)
Grievance Officer: Sail · grievance@highsparksilver.com — acknowledgement within 48 hours, resolution within 30 days.
Escalation: National Consumer Helpline 1915 · consumerhelpline.gov.in