Shipping Policy
๐ Order Processing
- Orders are typically processed within 1โ3 business days (Monday to Friday).
- Some items, such as pre-orders, may require additional processing time.
- While we aim for prompt delivery, delays may occur due to third-party courier services. We appreciate your patience and understanding in such cases.
๐ฆ Shipping Charges
- Free shipping is available on prepaid orders over โน299.
- Cash on Delivery (COD) orders may incur a fee, as displayed at checkout.
๐ Delivery Timelines by Pincode
- Tier 1 Cities (Metros): Typically delivered within 1โ3 business days.
- Tier 2 & Most Pincodes: Usually delivered within 3โ6 business days.
- Other Pincodes: Delivery times may vary and can take longer, depending on the destination (North East and J&K).
๐ Shipment Tracking
Once your order is dispatched, a shipment tracking number will be sent to your registered email address & whatsapp number.
โณ Shipment Delays
- We genuinely care about your experience and will do everything we can to assist you in case of a delay.
- If your order is delayed, our team will proactively communicate with the courier, escalate issues when needed, and ensure you're kept informed every step of the way.
- We partner with reliable third-party courier services; however, we are not responsible for delays caused by these providers. Delivery timelines are estimates provided by the shipping company.
- Unforeseen events such as weather conditions, operational issues, or local disruptions may occasionally impact delivery timelines.
๐ Non-Serviceable Pincode Policy
- In the rare event that your delivery pincode is deemed non-serviceable by our logistics partners, we will promptly cancel your order and issue a full refund. Please note that such cancellations are beyond our control, and we appreciate your understanding in this matter.